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  • Why is this not covered by OHIP or my provincial insurance plan?
    Same as with many health care practitioners (Naturopathic Doctors, Chiropractors, Osteopathic Doctors, Psychotherapists, Psychologists, etc...) Nurses and Nurse Practitioners are not a part of the Canada Health Act which means they are not funded by provincial funding such as the Ontario Health Insurance Plan (OHIP). Fortunately, the service of psychotherapy (including psychological diagnosis) as offered by nurse practitioners may be recognized for reimbursement by most private/employer health insurance plans. Please check with your plan provider to verify coverage.
  • What services do you offer?
    At Call the NP! NP Jen, RN(ec), Nurse Practitioner Psychotherapist, offers online daily and specialized virtual health care and psychological wellness counseling through PHIPPA approved encrypted video link in the comfort of your own private safe space. These sessions are available for individuals, couples, and families. Alternatively we offer HAART (Holistic Animal Assisted Recreation & Therapy) in person and to community retirement/long term care residences, health care and educational facilities, and community programs. Our services may be reimbursable by private/employer insurance policies and health spending accounts (HSA), please check with your policy provider to confirm if your plan includes this service and if not, feel free to ask them to add it!
  • Does Call the NP! offer general health services?
    Yes we do! At Call the NP! NP Jen offers specialized care using the biopsychosocial approach including addressing daily care medical needs. In our goal to reduce non-urgent use of local clinics and emergency services, we offer same week and some next day episodic care appointments as early as 7am and as late as 8pm ET 7 days a week including many holidays! In order to provide a high standard of care to our clients our virtual private care appointments are done through secure video/telemedicine in accordance to the CMA recommendations for safe virtual medicine. Complex or urgent issues that require in person assessment should be directed to your regular health care provider for management and cannot not managed through this service.
  • What is the HAART Psychotherapeutic program
    HAART is the acronym for Holistic Animal Assisted & Recreational Therapy. The purpose of HAART Psychotherapy is to utilize the power of animals and our environment combined with the innate connection we possess with them to unlock our deepest feelings and emotions as part of the healing journey. HAART Psychotherapeutic sessions are available from April through October to referred psychotherapy clients in the Halton and Wellington areas as part of our comprehensive wholistic care program and may be reimbursable by most eligible insurance plans as part of our psychotherapy service. Depending on the variation of HAART programs offered, you may see our acronym expanded as: Holistic Animal Assisted Recreation & Therapy - Wellness programs or Holistic Animal Assisted & Recreational Therapy - Psychotherapeutic programs We are fully insured as an animal/equine assisted therapy and wellness program.
  • How do I book a session?
    As we are a small private practice that values privacy and safe space, we invite interested persons to connect with us through our booking links on this website, or directly by email, text, or phone-call to book a session. We do offer daytime, evening, weekend, and holiday appointments on a limited basis. As psychotherapy is an art of interpersonal therapeutic relationships, all potential psychotherapy clients are invited to a short 15-minute no-commitment meet-and-greet session where we can discuss your needs, goals, and concerns and how they may fit with our offered services. If, after learning about each other, a good fit is sensed we can then arrange virtual (online) follow up sessions to further explore your narrative and work towards your goals. Our virtual health clients are welcome to book their service appointments from our booking portal after pre-authorization charge to their credit-card. Please be sure to book your appointment at least 48 hours after all applicable forms and assessments are completed and returned to us. If at any time it is felt that our services may not be a match for your needs, You will still receive personalized resources and recommendations to continue on your wellness journey. NP- Psychotherapist and nursing services may be reimbursable by most private/employer insurance policies and health spending accounts (HSA), please check with your policy provider to confirm if your plan includes this service and if not, feel free to ask them to add it!
  • What are your prices
    Our virtual psychotherapy sessions start at $180-225 for regular length individual therapy sessions. We offer short and extended sessions, couples and family counseling, and premium times including: early morning between 7am-9am, evenings 4pm-8pm, weekends, and statutory holidays. These sessions may reimbursable by some eligible insurance plans - please confirm with your policy representative to see if you are covered as we do require payment at time of services rendered and do not offer direct billing. We offer private diagnostic and medical management consultations in collaboration with your mental health practitioners(therapists/counselors) or primary health care providers. These services start at $30 for daily care and $300 for diagnosis assessments and care plan packages. Clients may require multiple or extended sessions to achieve optimal diagnosis and treatment plans. NP Jen does NOT conduct psychoeducational testing or provide standalone disability form services. Additional time and form completion will be billed at our hourly rate of $220/hr. Long or multi-page forms are an additional $200 and short forms or single page notes are $20 HAART psychotherapeutic sessions are available to existing or referred psychotherapy clients and may be reimbursable by eligible insurance plans who cover Psychotherapy offered by Nurses and Nurse Practitioners. Our therapeutic HAART outreach programs start at $80 per visit for institutions and agencies to cover travel expenses. Custom program packages are also available for institutions and service groups. To ensure equitable access to our services, prices by sliding scale are available to those with demonstrated financial need.
  • Why choose private care from a Nurse Practitioner?
    Freedom of choice is important to all Ontarians! While the Canada Health Act provides essential care services funded in Ontario by OHIP, you are free to choose private services to complement or enhance your care. These services include private practitioners such as naturopathic doctors as well as Nurse Practitioners! Nurse Practitioners (NPs) are extensively trained with over 7 years of field specific education plus a minimum of 3 years (6300 hours) clinical experience as a Registered Nurse (RN) in general or speciality medicine. This equates to over 10 years of dedicated medical preparation to enter practice as independent health care providers. For comparison: Medical Doctors (MDs) in Canada may license for practice after 4 years of field specific education and experience following a general science undergrad. While NPs are able to diagnose and manage a variety of daily health concerns, similar to those seen by a family doctor, they are not funded by OHIP unless employed in a family health team (FHT), hospital, or similar setting. Private practice NPs offer their services to the community through pay-for-service means, same as with many alternative and allied health care practitioners. However, NPs can provide OHIP funded access to diagnostics and specialist referrals! At Call the NP! NP Jen offers daily care virtual health services plus additional specialised services for: * Gender Affirmation * Psychological Wellness * Travel health * Wholistic (body-mind-soul) biopsychosocial health
  • Who do you see and what do you treat?
    At Call the NP! We strive to offer a safe space for all persons regardless of faith, background, ethnicity, gender, or ability. Our virtual private daily care and speciality services are offered in alignment with the CMA guidelines for safe care which can be found here Our psychotherapy specialty is with, but not limited to, persons in the medical, educational, and emergency services fields and their families. With a focus on stress, trauma, anxiety, mood disorders, neurodiversity, and neurocognitive disorders. We apply a wholistic person-centered bio-psychosocial approach of experiential and attachment theories using a combination of Cognitive Behavioral Therapy, Somatic and Pain Reprocessing Therapy, Animal & Equine Assisted Therapy, Recreational / Environmental Therapy, and a variety of other evidence based modalities online by encrypted video link in the privacy of your own safe space or in person as part of the HAART program. If indicated, and in collaboration with your primary health care provider, NP Jen may also provide diagnosis and prescription therapy recommendations to aid in your healing journey. NP services may be reimbursable by private/employer insurance policies and health spending accounts (HSA), please check with your policy provider to confirm if your plan includes this service and if not, feel free to ask them to add it!
  • Why choose a Nurse Practitioner or NP Psychotherapist?
    When you are looking for a more comprehensive and wholistic "biopsychosocial" approach to your mental wellness that includes a personal approach, appropriate diagnosis, and individualized prescription recommendations your options have been traditionally limited to your family doctor or a psychiatrist. With current strains to the health care system, availability and access to essential health services has become limited and many physicians have long wait times or are unable to take on new patients - leaving many Canadians without access to timely preventative health care. Fortunately, nurse practitioners (NP) have the knowledge, skill, judgment, and time to provide 'old style' psychiatric and comprehensive care for those who suffer from common health issues and psychological conditions (anxiety, depression, PTSD, neurodiversity, gender-diversity, etc…) as well as their families and caregivers. The Regulated Health Professions Act (RHPA) restricts the controlled act component of psychotherapy to only 5 regulated professions including nurses and nurse practitioners registered with the College of Nurses of Ontario. The CRPO (College of Registered Psychotherapists of Ontario) also recognizes nurses and nurse practitioners as qualified providers of psychotherapy. NP- Psychotherapist services may be reimbursable by private/employer insurance policies, please check with your policy provider to confirm if your plan includes this service and if not, feel free to ask them to add it!
  • What are your prices and hours?
    Our HAART At The Farm program runs during daylight hours including weekends and starts at $20 per person for our Sunday Self-Care "drop-in" sessions. Our Green HAART program can be arranged at area public spaces, trails, and parks during daylight hours and starts at $40 per person (plus applicable park fees). Our HAART Outreach programs start at $80 per visit for institutions and agencies. Custom program packages are also available for institutions and service groups. Our best availability for outdoor settings is currently on evenings and weekends during the warmer months and weekends only during the colder months from April through October and may be subject to the weather (i.e. cancelled if there is a storm). Our indoor outreach programs run on evenings and weekends year-round by appointment. HAART Wellness programs are generally not eligible for reimbursement through insurance under psychotherapy, although they may be eligible under other wellness options and health spending accounts (HSA). It is up to the client to confirm if their insurance will cover this program. To ensure equitable access to our services, prices by sliding scale are available to those with demonstrated financial need.
  • Do you do private events?
    Our farm: Hobby Acres Farm, offers customized social visits from our friendly farm critters for community, educational, and personal events (including birthday parties). Rates start at $300/hr plus travel time and our service area is limited to Halton Region and Wellington County. Visit www.hobbyacresfarm.ca or contact us at 2acrehobbyfarm@gmail.com to arrange a social visit from our critter crew.
  • What is the HAART Wellness program?
    HAART is the acronym for Holistic Animal Assisted Recreation & Therapy. The purpose of HAART is to utilize the power of animals and our environment combined with the innate connection we possess with them to unlock our deepest feelings and emotions as part of the healing journey. We currently offer three forms of HAART for Wellness: HAART At The Farm offers a safe space for persons to connect with their environment and work on social interactions and life skills regardless of ability or life-stage. We cater to all persons young and old. Whether it is reading to one of our farm critters, engaging in nature crafts, practicing grounding techniques, or just taking in the peace of being in the here and now among friends - everyone is welcome to enjoy any of our HAART At The Farm program offerings. HAART Outreach provides those who cannot travel outside of their residence the opportunity to experience the same benefits of animal and equine therapy. Our therapeutic critters are fully insured and compact enough to travel to most care facilities, classrooms, or community centers. Green HAART is an outdoor experience held at one of the many beautiful nature parks, trails, or public spaces in the Halton and Wellington areas, where participants can tap into these surroundings to achieve a sense of peace and practice grounding techniques that can be used in many settings. Depending on the variation of HAART programs offered, you may see our acronym expanded as: Holistic Animal Assisted Recreation & Therapy - Wellness programs or Holistic Animal Assisted & Recreational Therapy - Psychotherapeutic programs We are fully insured as an animal/equine assisted therapy and wellness program.
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